Privacy Policy & Membership TermsPolítica de privacidad y términos de membresía

1. Services

Telesoporte LLC provides bilingual (English/Spanish) customer support, call-center style services for businesses, and an optional paid member portal (ID cards, documents on file, appointments, bill upload) billed separately. Portal access is optional and is not required to receive insurance Marketplace enrollment help from any other company.

2. Information we collect

Name, email, phone, address, language, payment method last-four and billing day, membership fee, signatures, IP address, call/SMS records, and files you upload. If we use Plaid or a similar linker, we receive only what you authorize for verification or payment. We collect only what we need to provide the service you bought or requested.

3. Use

• To run the portal, membership, and support you requested.
• To charge the membership fee you authorized (card or ACH). ACH is a Nacha debit; you may revoke it with 15 days’ written notice to info@telesoporte.net before the next charge.
• To call, email, or SMS you about membership, appointments, and service follow-up if you gave consent. Reply STOP to cancel SMS. This is not a condition of buying membership.

4. Sharing

We do not sell your information. We share with processors (hosting, email, SMS, payment, Plaid) under contract. If another licensed agency is your insurance agency of record and you asked us to support that relationship, we may share what is needed to service you. We do not share with CreditUp unless you ask for that service. We may disclose information if required by law.

5. Membership, billing, cancelation

Membership is month-to-month unless your authorization says otherwise. You may cancel with 15 days’ written notice before the next cycle (email info@telesoporte.net, subject Cancelacion, or by phone). Refunds: only the current month, and only if you email subject Refund at least 15 days before the charge date. California automatic-renewal: 10 days’ notice if amount or date changes; cancel by the same method you used to enroll. We may suspend portal access for nonpayment as disclosed at login.

6. Electronic signatures

You consent to do business electronically (ESIGN / Florida UETA). You may request a paper copy. Withdrawing e-consent may prevent portal use.

7. Your rights

Request access, correction, or deletion by emailing info@telesoporte.net, subject to legal retention (payments, signed contracts). California CPRA rights apply to California residents.

8. Disclaimers and liability

We do not provide insurance, legal, or tax advice and do not guarantee insurance or credit outcomes. Support quality depends on information you and the hiring business give us. SERVICES ARE PROVIDED “AS IS.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE ARE NOT LIABLE FOR INDIRECT OR CONSEQUENTIAL DAMAGES. Our total liability for a claim will not exceed the membership fees you paid us in the three months before the claim, or $100 if you are not a paying member. Florida law governs. Non-arbitral disputes: Hillsborough County, Florida courts. Membership agreements may require consumer arbitration as stated in the document you signed.

9. Email

Continuing an email is not TCPA consent for marketing calls or texts. If you got a message by mistake, delete it and tell us.

10. Contact

Telesoporte LLC · info@telesoporte.net · 727-332-8398 · WhatsApp 267-323-9865 · www.telesoporte.net